Booking Terms & Conditions

The Royal Oak inn aerial view over Luxborough

Booking Terms and Conditions

1 Summary

This website is operated by The Royal Oak Inn, Luxborough (“The Royal Oak”, “we”, “our”, “us”).

These Booking Terms and Conditions describe the agreement under which you agree to participate when placing a room or restaurant booking with The Royal Oak.

Before you place a booking, please make sure that you familiarise yourself with these conditions. We also have a Privacy Policy, Access Statement and Website Terms and Conditions, that we advise you to read when using our website or staying with us.

2 Disclaimer

We post information on this website in good faith and update it regularly, however we cannot guarantee its completeness and accuracy. We do not accept any liability to you or any third party for any error or omission on this site, which may be updated without prior notice.

The Royal Oak does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components.

We are not liable for any direct or indirect loss resulting from your use of the information on this site, except we shall be liable for death and personal injury resulting from our negligence.

3 Your room or restaurant booking


Your booking is only confirmed when your confirmation is sent by us – after this point, you enter into agreement with our Booking Terms and Conditions.


We reserve the right to refuse any booking at any time.


We’ll ask you for guest names and contact telephone numbers at the time of making a room booking. When making a restaurant booking, we’ll also require the number of guests and advanced notice of any special dietary requirements. Without advanced notice, we cannot guarantee that we are able to cater for all dietary requirements – although we will endeavour to do so.


Please carefully check the details on your booking confirmation or invoice as soon as they are received.  If anything is not correct, we kindly ask that you tell us immediately.

4 Payment

4.1 General

Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us before the required time, we reserve the right to suspend or cancel any booking made.

Payment should be made in Pounds Sterling.

Credit card details must match the relevant security checks, and as a result, we may be required to pass your debit/credit card details to a third party in order to process your payment.

If you wish to know more about the security measures in place to protect your data and privacy, please click here to read our Privacy Policy.

We will also accept a Bank Transfer and these details can be provided upon request.

5 Pricing

The prices that we quote on our website are to the best of our knowledge correct at the date of publication, however we reserve the right to change them without notice. Once a booking has been confirmed, we will not change the price quoted unless you amend the booking or add on another product – for example, dinner.

6 Changes to your booking

We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled.

If a change has to be made or your booking has to be cancelled, we may offer you an alternative room type or date.

6.1 Events beyond our control

Events beyond our control include but are not limited to the following: an act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo or blockade.

7 Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay or visit to The Royal Oak.

8 Website

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct, but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the room types we offer. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual room size, layout, interior design, fixtures, furnishings and facilities may vary. For our full Website Terms and Conditions, please click here.

9 Liability

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. However, nothing in these terms and conditions will affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However, and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for:

  • Any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim
  • Any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website
  • The services rendered or the products offered by the supplier or other business partners
  • Any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website
  • Any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you.

This is whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

10 Facilities and services

10.1 Cleaning

Your room will be cleaned before your arrival. Your towels will be changed daily depending on whether or not they have been used.

10.2 Maintenance

Routine maintenance is carried out regularly by our team; however, occasionally we may need access to your room to carry out essential maintenance.  We will normally give you 24 hours notice, except in the event of an emergency during which we would require immediate access.

10.3 Telephone

Guests are responsible for all call charges incurred during their use of in-room telephones during their stay.

10.4 Internet / Wi-Fi

At peak times the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the Internet, both internally and externally. We recommend that activities requiring increased bandwidth such as Skype, Movie/TV streaming is limited at these times.

Guests must not interfere, move or disconnect any equipment relating to the provision of the Internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and The Royal Oak reserves the right to pass on any record to the authorities should we be made aware of any such use.

The Royal Oak reserves the right to disconnect a guest at any time without notice if, in our opinion, they breach any of these terms and conditions.

10.5 Security

Guests will be issued with a room key on check in. Additional sets can be provided on request. It is your responsibility to ensure that you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.

10.6 Interruption to services

We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the hotel or restaurant, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property.  Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time.

10.7 Reception

Our Reception Team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.

11 Guest responsibility

Guests are expected to comply with any regulations for use of our hotel rooms and restaurant facilities. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their room immediately without refund.

11.1 Smoking

Smoking is not permitted in any room or the restaurant area, this includes the use of electronic cigarettes.

11.2 Pets

Pets are not allowed in any room, unless otherwise agreed at time of booking. They are permitted in the bar area and in certain hotel rooms.

11.3 Nuisance

Guests are required to behave in a responsible manner, respect the hotel and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the hotel toom for any illegal or immoral purposes.

11.7 Cleanliness

An additional charge will be made for extra cleaning or specialist cleaning to return the hotel room to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

11.8 Lost property

All your possessions should be removed from your room upon your departure.  We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date.  Email: for enquiries relating to lost items.

12 Health and safety

We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the hotel and restaurant buildings, and the health and safety procedures. Emergency exits are clearly marked and we provide guidelines regarding the evacuation route on the back of each door, should circumstances arise.

13 Quality and feedback

We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained in both the inn and restaurant.

14 Complaints

In the unlikely event that you are dissatisfied with any aspect of your visit, please notify the General Manager as soon as possible in the first instance. We kindly ask that you notify us as soon as possible, so that we may endeavour to rectify any issues whilst you are still visiting us. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email to

15 Privacy

All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our Website Terms and Conditions, is incorporated into these conditions. Telephone calls may be monitored and/or recorded as a security measure, to help us to train our staff and improve our service to you.

16 General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate the property immediately.  These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

Last Updated: 8th May 2018